Rejuvenation Reviews

No ability to write or read reviews on the website, and they have disabled allowing any users to post on their Facebook page since 2017. You wonder why? Well, I know why. They shipped me the wrong product. What's worse is that they are incredibly overpriced. It's overpriced garbage. STAY AWAY.

We ordered a complete Shaw Bedroom set in December. We finally got appointment for delivery in March 2021. Two hours before delivery we had people disassemble our bedroom set and move it to the front yard for donation. Then we got a call that both nightstands and dressers are damaged beyond repair. We had to pay again to re assemble our old set and move them back upstairs. I spoke to the manager at store who couldn't care less. Just offered to cancel the whole order... after waiting for 4 months! Now a month later we got another appointment for delivery. I called them a week ago and they promised to inspect the items before day of delivery. Three days ago they delivered. All items were in un-boxes so obviously no one inspected them. Again both dresser and night stand were damaged. They said someone will call us in a few hours to arrange replacement. Now three days later and no call or email. You think for the price they charge they could provide some service. Would stay away.

I purchased a fixture in 2004, a ceiling light for a half bathroom. It had a brushed metallic finish, and was advertised to be appropriate for a damp location by Rejuvenation. Given that the room it was in has no shower, it was hardly a damp location, but unfortunately the lamp housing proceeded to corrode over the years. I contacted their customer service and was advised their products only carry a 2 year warranty.
So--poor design, curt and relatively thoughtless customer service response, and not standing behind their product. I would suggest you shop elsewhere.

Delivery was promised in 2 months. I ordered it in December and didn't receive it until late March. They kept sending me emails saying that the rug was delayed a month. It was delayed twice. Customer service lied and said I would get it in Feb. But I didn't get it until March. Plus the rug is awful quality. Really thin. It's pretty but the quality is so dismal that I don't think it would hold up for any substantial length of time. Nothing like the quality of rugs you could purchase 30 years ago. And it wasn't inexpensive. $3000 for a 9 x 12. Disappointed with the quality but it is a pretty design.

There was a similar product that I could have ordered from another site, but did not find it until after I ordered the item from Rejuvenation. They refused to price match and refund so I overpaid by $100, due to poor customer service.

Crap product with severe factory issues including a screw tightened from the factory for adjustment, so tight it strips itself before it releases. The finish is also a joke after one night in the soil. DO NOT waste your money on this product.

Ordered cabinet hardware from them and did not receive half my order. I emailed them and they kept pretending they didn't know why it hadn't been shipped, then they just ignored me. It took 4 months to receive my order. Save yourself a headache, don't do business with this unprofessional company!

I ordered a rug on sale from Rejuvenation. They charged me $199 for "white glove delivery" which wasn't in the charges until time to hit "place order" (it clearly said that I would be charged a flat rate then switched at the last minute). I called prior to ordering and was told they send their furniture (rugs are considered furniture) on their own trucks, which is, of course ridiculous. Also "white glove delivery" means that they will come in and set it up for the customer. Stupidly, because the rug was on sale, I ordered. A month and 2 calls later, no rug. I finally got in touch with the shipping company that handles all Williams-Sonoma deliveries and was told that they do not do white-glove delivery and haven't in months because of COVID. W-S is aware of this but continue to charge for white-glove. She also told me that they have the worst customer service of all the companies they deal with. SO -- try not to order from them but if you must, be aware of what you are getting into. Oh, when I called Rejuvenation, the sales agent on the phone very quickly refunded my money (normally they say they have no power to do anything) -- it was pretty clear I wasn't the first. He said that they didn't know and that shipping protocol changes daily. Uh huh.

Williams Sonoma you are trash for allowing a company to run itself like this one. We placed an order end of August and did not receive three of the items for 4 months, spoke to customer service FIVE TIMES only to be told each time that they did not have contact with the vendor and would get back to us with answers, which they never did. When we finally called to request a refund, way too late, they claimed it was impossible because the items were marked non-returnable and that we could not be put through to anyone else on the phone to escalate the situation, a choice no doubt made by a scared employee who would be penalized somehow for pushing us to another rep. So essentially they have stolen our money without any recourse or insight into when or if we might actually get what we paid for. Not to mention the fact that I found the same items elsewhere for HALF THE PRICE and they wouldn't even offer to price match. DO NOT BUY ANYTHING FROM HERE, YOU WILL REGRET IT! SCAM ARTISTS!

Terrible marketing/privacy practices – will share your data with several "sister companies" even if you just sign up for an in-stock notification. Will never do business with this company or their affiliates.
When you ask them to delete your data, they will tell you to call them – creating an unncessary barrier when they obtained the data from a different party in the first place. Can’t wait to sue Rejuvenation under the California privacy initiative on the ballot.

One door handle, $179 and arrived with defects, screwed up connection and not straight. They cant send a new one without charging me and refunding once they get the defective one back. It's just one part but I need to send the whole assembly back? No. So then they want to refund me 15% and Im stuck with the defect. They really dont make good on their "Quality" product promise.

Response: "I have canceled the return and replacement as you requested. Unfortunately, we are unable to send out a replacement without also having the damaged door set returned. You also have the option of keeping the damaged door-set as is for a refund for 15% of the item value. Please let us know if this works for you."